Financial Information Services

To Generate a PDF (copy) of this Page for your records, Click Here-->

Wherever you travel worldwide, you can always count on VISA Travel Service^™ for any card-related need. Call us 24 hours a day, 365 days a year and we'll connect you with a representative who speaks your language, and can help with:

• Lost or stolen cards
• Emergency replacement cards
• Emergency cash advances
• Locate an ATM that accepts VISA®, Maestro®, and Cirrus® brands
• Access account-related information
• Access to any applicable card benefits
• Do you prefer to have VISA call you back anywhere in the world for free? See below:

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Please enter your phone number in the box above in the following manner ---
Country Code + City Code + Number
♦(e.g. a UK Phone/Cell Number: 442085633222).
♦(e.g. a Mexico Phone Number: 527771234567).
♦(e.g. a Mexico Cell Phone Number: 5217771234567).
>(For Mexico cell phones, remember to place a "1" after the "52" country code)<
♦Do not enter 00 or 011 in front, and do not use dashes.

When your phone rings (which should be within 5 seconds of clicking the button), please answer and 2 seconds later you will be connected to the VISA office you wish to speak to live. Simply ask the operator for the department you wish to speak with, and they'll make sure that your call is transferred correctly. It's a free call for you! You are welcome to use this service as often as you require to make international calls to VISA.

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First Dial: , then give the operator one of the numbers listed below asking that the call be made "collect" to your destination.

Note:  VISA OR MASTERCARD CREDIT CARDS OR DEBIT CARDS ISSUED BY ANY BANK WORLDWIDE MAY BE REPORTED BY CALLING THE VISA OR MASTERCARD TELEPHONE NUMBERS (click appropriate link). THESE OFFICES ARE AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK, AND WILL TRANSFER YOUR CALL TO ANY BANK YOU WISH TO SPEAK TO --- EVEN FOR PURPOSES OF DISCUSSING PERSONAL, CORPORATE OR OTHER BANK-RELATED INFORMATION.

 

Traveling?
For convenience while on the go, print this emergency service information (see above PDF Generator).

 

  

To best assist our customer service, please have the following information on hand:

Name of the financial institution that issued the card to you

Card type (i.e. Visa Classic, Visa Gold, Visa Platinum)

Country where the card was issued

Full credit card number of the card that is missing—and whether you are the primary cardholder or secondary cardholder

Exact cardholders name printed on the card

Billing Address—where your credit card bill is sent each month

Home phone number

Circumstances of the loss or theft

Identification verification information—social security number or similar, date of birth, and mother’s maiden name

Please note: If you are the secondary cardholder for this card, you will you will also need to provide the primary cardholder’s identification verifications details.