Financial Information Services

Emergency Financial Services.
+1.206-203-6907

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Wherever you travel worldwide, you can always count on MasterCard Global Service™ for any card-related need. Call us 24 hours a day, 365 days a year and we'll connect you with a representative who speaks your language, and can help with:

  • Lost or stolen cards
  • Emergency replacement cards
  • Emergency cash advances
  • Locate an ATM that accepts MasterCard®, Maestro®, and Cirrus® brands
  • Access account-related information
  • Access to any applicable card benefits
  • Do you prefer to have MasterCard call you back anywhere in the world for free? See below:
 

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Please enter your phone number in the box above in the following manner ---
Country Code + City Code + Number
♦(e.g. a UK Phone/Cell Number: 442085633222).
♦(e.g. a Mexico Phone Number: 527771234567).
♦(e.g. a Mexico Cell Phone Number: 5217771234567).
>(For Mexico cell phones, remember to place a "1" after the "52" country code)<
♦Do not enter 00 or 011 in front, and do not use dashes.

When your phone rings (which should be within 5 seconds of clicking the button), please answer and 2 seconds later you will be connected directly to MASTERCARD offices to speak to live. Simply ask the operator for the department you wish to speak with, and they'll make sure that your call is transferred correctly. It's a free call for you! You are welcome to use this service as often as you require to make international calls to MASTERCARD.
 

Now Available!*
Toll Free Non-Operator Assisted Direct Line Service.

to be connected directly to MASTERCARD GLOBAL SERVICES.
*Note:  The new PUBLIC PHONE ACCESS TOLL FREE NUMBERS now work from any
Telmex public phones without the need to insert a card.
 
If you have the need to call collect, then follow the instructions below↓

The MasterCard telephone numbers below are important for tourists that might need to contact us  because of lost or stolen traveler's checks, credit cards, or to simply find a balance on your account/credit card. All of our numbers listed below will accept collect calls from you while traveling anywhere in Mexico by making the call through this Toll Free Operator Services Number (this is a toll free number which does not require a card to be inserted into the pay phone):

Simply call the Toll Free Number above, and push "0" for a live operator, and ask the operator to place your call collect to any of the MasterCard telephone numbers listed below, and the operator will place that call for free by reversing the charges so that MasterCard International pays for the entire length of your call no matter how long you may need to talk with us. This can save you a lot of money on your international calling needs, and especially in times of emergency.

And remember, any of our representatives can transfer your call --- even to an individual branch that you may personally deal with. So ask the representative for any department or bank branch that you wish to reach instead of hanging up and dialing multiple numbers. This should save you time and hassles.

First Dial: , then give the operator one of the numbers listed below asking that the call be made "collect" to your destination.
 
 
MASTERCARD INTERNATIONAL GLOBAL SERVICES
 Main Customer Service Number:
(636) 722-6690 - Call Collect (24 hours a day)
(636) 722-7111 - Call Collect (24 hours a day)
 

Note:  VISA OR MASTERCARD CREDIT CARDS OR DEBIT CARDS ISSUED BY ANY BANK WORLDWIDE MAY BE REPORTED BY CALLING THE VISA OR MASTERCARD TELEPHONE NUMBERS (click appropriate link). THESE OFFICES ARE AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK, AND WILL TRANSFER YOUR CALL TO ANY BANK YOU WISH TO SPEAK TO --- EVEN FOR PURPOSES OF DISCUSSING PERSONAL, CORPORATE OR OTHER BANK-RELATED INFORMATION.

 

Traveling?
For convenience while on the go, print this emergency service information (see PDF Generator at top of page).

 

 

 

 

 

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