Financial Information Services

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Wherever you travel worldwide, you can always count on BANAMEX for any bank-related needs. Call us 24 hours a day, 365 days a year and we'll connect you with a representative who speaks your language, and can help with:

• Lost or stolen cards, checks, travelers checks, debit cards, ATM cards
  
• Emergency replacement cards, checks, travelers checks, ATM cards
  
• Emergency cash advances sent anywhere in the world
  
• Locate an ATM that accepts VISA/MasterCard®, Maestro®, and Cirrus® brands
• Access any account-related information
• Access to any applicable card benefits
• Do you prefer to have BANAMEX call you back anywhere in the world for free? See below:

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Please enter your phone number in the box above in the following manner ---
Country Code + City Code + Number
♦(e.g. a UK Phone/Cell Number: 442085633222).
♦(e.g. a Mexico Phone Number: 527771234567).
♦(e.g. a Mexico Cell Phone Number: 5217771234567).
>(For Mexico cell phones, remember to place a "1" after the "52" country code)<
♦Do not enter 00 or 011 in front, and do not use dashes.

When your phone rings (which should be within 5 seconds of clicking the button), please answer and 2 seconds later you will be connected directly to BANAMEX offices to speak to live. Simply ask the operator for the department you wish to speak with, and they'll make sure that your call is transferred correctly. It's a free call for you! You are welcome to use this service as often as you require to make international calls to BANAMEX.

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The BANAMEX telephone numbers below are important for tourists that might need to contact us because of lost or stolen traveler's checks, credit cards, or to simply find a balance on your account/credit card. All of our numbers listed below will accept collect calls from you while traveling anywhere in Mexico by making the call through this Toll Free Operator Services Number (this is a toll free number which does not even require a card to be inserted into the pay phone):

And remember, any of our representatives can transfer your call --- even to an individual branch that you may personally deal with. So ask the representative for any department or bank branch that you wish to reach instead of hanging up and dialing multiple numbers. This should save you time and hassles. First Dial: , then give the operator one of the numbers listed below asking that the call be made "collect" to your destination.

Note:  VISA OR MASTERCARD CREDIT CARDS OR DEBIT CARDS ISSUED BY ANY BANK WORLDWIDE MAY BE REPORTED BY CALLING THE VISA OR MASTERCARD TELEPHONE NUMBERS (click appropriate link). THESE OFFICES ARE AVAILABLE 24 HOURS A DAY, 7 DAYS A WEEK, AND WILL TRANSFER YOUR CALL TO ANY BANK YOU WISH TO SPEAK TO --- EVEN FOR PURPOSES OF DISCUSSING PERSONAL, CORPORATE OR OTHER BANK-RELATED INFORMATION.

 

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Throughout its 118-year history, today's Grupo Financiero Banamex-Accival ("Banacci"), representing a legacy of consolidated prestige and exceptional tradition, has stayed in the forefront of Mexico's banking industry. Citigroup Inc.'s landmark acquisition of Grupo Financiero Banamex (Banacci) in 2001, and the subsequent combination of Citigroup's Mexican operations under the Banamex brand, underscored Latin America as a key element of Citigroup's global market plan.
 
Today, the bank operates more than 1,427 branches and 4,492 ATMs in the main towns and cities of all the states of the Mexican Republic

August 6, 2001: Citigroup Inc. acquires Grupo Financiero Banamex-Accival for $12.5 billion, which becomes Grupo Financiero Banamex, the largest-ever U.S.-Mexico corporate merger. Less than six months later, an integrated Citibank Mexico and Banamex begins operating under the Banamex brand name.

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Citigroup Announces New Bi-National Credit Card for Banamex USA Credit Card
Publicado por: Redacción  Banamex USA Customers Can Share Their Credit with Others in Mexico

Los Angeles — Citigroup announced today the introduction of a new bi-national program for its Banamex USA credit card customers in the U.S. who want to share their lines of credit and other benefits with their families or friends in Mexico.

This is the first and only product of its kind currently offered in both countries. The card is issued by California Commerce Bank (CCB), the US banking arm of Banco Nacional de Mexico (Banamex), located in Los Angeles. CCB, Banamex USA and Banamex in Mexico are all member companies of Citigroup Inc.

The new bi-national card operates in the following way: the U.S. cardholder is given a Banamex USA credit card and the designated person in Mexico gets a card issued by Banamex in Mexico. The U.S. customer will receive a monthly statement listing all activity on both cards. The cardholder in Mexico will receive a monthly courtesy statement, reflecting only his or her activity. The U.S. cardholder may make dollar payments on the entire bill, or allow the cardholder in Mexico to pay his or her portion in pesos at any Banamex branch.

In this way, the bi-national credit card becomes an efficient mechanism for sending remittances, benefiting people of Mexican descent who live in the U.S. and those living in Mexico.

"Since integrating Banamex with Citigroup, strengthening the ties between Mexicans on both sides of the border has been a priority for us," said Manuel Medina Mora, CEO of Banamex and Citigroup Latin America. "This card offering is a clear example of how we are turning our priorities into realities," he concluded.

Steve Freiberg, Chairman and CEO of Citi Cards North America, said: "The bi-national credit card program is another important step for Citigroup on the road to better serving the U.S. Hispanic market. The U.S. customer can adjust the spending limit at any time, making more or less of the credit line available to the person in Mexico as circumstances require."

The program may be added to an existing Banamex USA credit card account or be included on a new credit card account. During enrollment, the customer may designate the person in Mexico with whom he or she wants to share the account and set a pre-authorized portion of their credit line for that person. Customers may request either a MasterCard or Visa card. The cardholder in Mexico will be able to use the card anywhere those credit cards are accepted and will also be able to withdraw money from ATMs, up to the designated limit.

In Mexico, the card will be issued by Banamex to the designated person, but all normal terms and conditions, interest rates, fee schedules and overall credit limits associated with the Banamex USA account apply to the combined activity on both cards. The annual fee for the US-based card will be $29 (US dollars).

"This innovative program from Citigroup will help strengthen the community links between the US and Mexico, providing friends and relatives with substantial benefits. It is especially important for people in Mexico who do not have bank accounts and might not otherwise have access to credit," said Dr. Raul Hinojosa, Director of the North American Integration and Development Center of UCLA.

For further information, consumers may call toll free 1-800-222-1234 in the U.S. and 01-800-030-BANAMEX (2262) in Mexico.

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About Grupo Financiero Banamex
Grupo Financiero Banamex is member of Citigroup, Inc. and is the leading financial group in Mexico with Banco Nacional de Mexico (Banamex) founded in 1884. Through its affiliates, the group maintains a preeminent position in the financial markets of the country, including deposits, consumer finance, management of mutual fund societies and funds for retirement, banking, insurance, pensions and money brokerage. The group has an extensive distribution network of more than 1,400 branches and 4,700 ATMs located throughout the country. For more information please visit www.banamex.com

About Citigroup
Citigroup (NYSE: C), the preeminent global financial services company has some 200 million customer accounts and does business in more than 100 countries, providing consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, insurance, securities brokerage, and asset management. Major brand names under Citigroup's trademark red umbrella include Citibank, CitiFinancial, Primerica, Smith Barney, Banamex, and Travelers Life and Annuity. Additional information may be found at www.citigroup.com.