Financial Information Services

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Wherever you travel worldwide, you can always count on AMERICAN EXPRESS Travel Service^™ for any card-related need. Call us 24 hours a day, 365 days a year and we'll connect you with a representative who speaks your language, and can help with:

• Lost or stolen cards
• Emergency replacement cards
• Emergency cash advances
• Locate an ATM that accepts the AMEXERICAN EXPRESS CARD®
• Access account-related information
• Access to any applicable card benefits
• Do you prefer to have AMERICAN EXPRESS call you back anywhere in the world for free? See below:

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Please enter your phone number in the box above in the following manner ---
Country Code + City Code + Number
♦(e.g. a UK Phone/Cell Number: 442085633222).
♦(e.g. a Mexico Phone Number: 527771234567).
♦(e.g. a Mexico Cell Phone Number: 5217771234567).
>(For Mexico cell phones, remember to place a "1" after the "52" country code)<
♦Do not enter 00 or 011 in front, and do not use dashes.

When your phone rings (which should be within 5 seconds of clicking the button), please answer and 2 seconds later you will be connected to AMERICAN EXPRESS office to speak to live. Simply ask the operator for the department you wish to speak with, and they'll make sure that your call is transferred correctly. It's a free call for you! You are welcome to use this service as often as you require to make international calls to AMERICAN EXPRESS.

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The AMERICAN EXPRESS telephone numbers below are important for tourists that might need to contact us  because of lost or stolen traveler's checks, credit cards, or to simply find a balance on your account/credit card. All of our numbers listed below will accept collect calls from you while traveling anywhere in Mexico by making the call through this Toll Free Operator Services Number (this is a toll free number which does not require a card to be inserted into the pay phone):

And remember, any of our representatives can transfer your call --- even to an individual branch or department that you may require to personally deal with. So ask the representative for any department or branch that you wish to reach instead of hanging up and dialing multiple numbers. This should save you time and hassles.

First Dial: , then give the operator one of the numbers listed below asking that the call be made "collect" to your destination.

 

 

Traveling?
For convenience while on the go, print emergency service information by clicking PDF icon at top pf page.